Although air transport remains the safest mode of transportation, aviation accidents continue to have a catastrophic impact on society. Despite technological advancements, stringent safety standards, and rigorous training, tragic air accidents can still occur. All States have a moral and legal obligation to ensure that victims and their families receive adequate assistance. This aligns with a State’s responsibility to protect and support people in times of crisis and is regulated by ICAO and European Union regulations. The Netherlands, in collaboration with ABIS countries, has been actively working to enhance global compliance with these regulations and foster international cooperation.

ICAO Symposium AAAVF2024 & ABIS cooperation
Capacity-building activities play an important role in strengthening States’ preparedness and response capabilities by promoting the exchange of knowledge, experiences, and best practices. By hosting the ICAO Symposium on Assistance to Air Accident Victims and Their Families (AAAVF2024), the Netherlands underscored its commitment to this cause. The ICAO Symposium—held in Haarlem, from 26 to 28 November—brought together representatives from States, international organisations, the aviation industry, advocacy groups, and victim family associations. The voices of victims and the experiences of those affected by aircraft accidents left a profound impact on all attendees. The families of the victims shared their experiences in the aftermath of an aviation accident, where they often face an overwhelming and distressing situation, not only due to their loss but also because of the uncoordinated flow of information.

After an aviation accident occurs, multiple parties will attempt to reach out to the families of the victims. While driven by good intentions, representatives of the airlines, local health authorities and national authorities might reach out to the families of the victims in a fragmented approach. It is experienced that this approach cause unnecessary stress to an already emotional and chaotic time, as families are repeatedly are contacted by new individuals, often providing overlapping or incomplete information. Recognizing this issue, the Netherlands is actively working within ICAO and ECAC working groups to establish a more coordinated system for streamlining the communication with the next of kin.

Conclusion
Providing timely and adequate assistance to those affected by an aircraft accident is not only a legal obligation but also a fundamental humanitarian responsibility. The commitment of States, industry stakeholders, and international organisations remains critical in ensuring that victims and their families receive the support, dignity, and care they deserve. The ICAO Symposium AAAVF2024 reaffirmed that a proactive and structured approach is essential to ensure that families and friends receive adequate support in the aftermath of an aviation tragedy. With ongoing efforts from the Netherlands, ABIS countries, and the wider international community, meaningful improvements in victim assistance can be achieved worldwide.